At Travels Deal, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be granted.
Booking Cancellations
- Cancellation requests must be submitted in writing via email or through our official communication channels.
- Refund eligibility depends on the cancellation terms of airlines, hotels, transport providers, and other service partners.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Eligible booking cancellations made within the permitted cancellation period.
- Service unavailability due to reasons attributable to Travels Deal.
- Duplicate payments made by customers.
Non-Refundable Situations
Refunds will generally not be provided for:
- No-show bookings.
- Missed flights, trains, buses, or departures.
- Visa rejections.
- Partially utilized travel packages.
- Non-refundable promotional offers or discounted packages.
- Force majeure events including natural disasters, political unrest, pandemics, or government restrictions.
Refund Processing Time
- Approved refunds will typically be processed within 7–15 business days.
- Processing times may vary depending on banks, payment gateways, and third-party service providers.
Partial Refunds
In some cases, only a partial refund may be issued after deducting applicable cancellation charges, service fees, taxes, and supplier penalties.
Changes to Bookings
Modifications to existing bookings may attract additional charges and are subject to availability and supplier policies.
Contact Us
For refund-related queries, please contact our support team using the contact information available on our website. We will make every effort to address your concerns promptly and fairly.